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CAILBA MEMBER CODE OF CONDUCT

THE CANADIAN ASSOCIATION OF INDEPENDENT LIFE BROKERAGE AGENCIES (“CAILBA”)* MEMBER CODE OF CONDUCT
CAILBA members adhere to the following principles:

1. Excellence in Service
• Helping producers serve their customers through access to top-ranked insurers’ products and services and our commitment to support services and training.
• Helping insurers serve their customers through access to qualified and competent intermediaries and excellence in execution of marketing, compliance and administrative support services.
2. Integrity in all of our dealings
• Operating our businesses in a manner that meets or exceeds all regulatory requirements.
• Engaging only in fair and lawful business practices.
• Contributing to consumer protection through our activities.
3. Professionalism
• Setting the standard for MGAs in Canada.
• Maintaining productive relationships with all stakeholders.
• Upholding the traditions and values of the life insurance business.
4. Confidentiality
• Protecting the confidentiality of information entrusted to us and the privacy of the individuals who provide it.
5. Financial prudence and sound business practices through excellent risk management, including:
• Strict compliance with laws and regulations and adherence to the contracts we hold with insurers.
• Maintenance of appropriate corporate E&O coverage.
• Careful due diligence in screening producers and monitoring their activities.
6. Promoting best practices within our businesses, with producers and within our industry.

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